Privacy Policy

 

DATA PROCESSING NOTICE

 

This is the Data Processing Notice (also known as a Privacy Policy) of A J Troalic & Sons Ltd.  It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”

We care about your personal data and ensuring you are informed about how we use it.  We promise to protect your data, and to manage any information you share with us in line with data protection law.

This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.

 

Who are we?

We are A J Troalic & Sons Ltd. We are registered with the Guernsey Registry, Registration number 5169.  We are also registered with The Office of the Data Protection Authority.

 

What do we do?

We offer the sales and repair of a wide range of garden machinery.

 

What data we collect

 

We only hold limited details of relating to our clients.  This not only enables us to contact our clients and to enable us to carry out our core business services and/or comply with a contract, but also to comply with statutory requirements and our legal obligations.

 

Where does this data come from?

The personal data we process is given to us directly by you, our clients and from inquiries through our website, telephone calls, emails or social media.  We do not collect any personal data from any other sources.

 

How we use your personal data

we shall use your personal date for the following purposes:

  • Processing any machine and parts orders.
  • Maintenance of our repair records for machinery for compliance of manufactures warranty policies.
  • Maintenance of our accounts.

 

Our lawful basis for processing your personal data

In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and/or rely on our legitimate business interests.

Consent

In instances where we are not relying on a contractual and/or legitimate business interests’ basis, we rely on consent to lawfully process your personal data.  This can be obtained orally, by email or by an online process.  You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services.

 

Types of personal data we collect

 

  • Your contact details, such as name, postal address, email address and contact number
  • Bank details
  • A record of our communications with you

 

Special category data

Defined in the Law as – “Personal data revealing an individual’s racial or ethnic origin, political opinion, religious or philosophical belief, trade union membership, genetic data, biometric data, health data, data concerning an individual’s sex life or orientation, & criminal data.”  The Law requires this data to be processed with additional protection.

We do not process any personal data classified within this category.

 

Sharing of your personal data

The only times we share your personal data, is relating to the warranty registration of new machinery with the manufactures of the machinery

We do not share any other personal data with any third party.

 

Transfer of data

We do not transfer your personal data outside the United Kingdom.

 

Direct marketing

We do not use any form of direct marketing.

 

Retention of data

All data is retained securely and only used for the purposes for which it was collected under the Law.  Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services forming part a contract or with your consent.  In any event, data is reviewed and weeded accordingly after 10 years.

 

Your rights

The Law provides you with a number of rights, but specifically and of relevance, you have the right to:

  • request confirmation of the personal data that we hold about you and what we are doing with your data
  • request correction of your personal data if incorrect, out of date or incomplete
  • request that we stop any consent-based processing of your personal data after you have withdrawn that consent

 

Social media

This notice does not cover any third-party websites or social media sites used in conjunction with A J Troalic & Sons Ltd.  We are not responsible for the actions or activities of third-party website/social media outlets.  You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.

Cookies

Like many sites, we use “cookies” to collect information to improve your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

 

Contacting us

We are defined as a Controller according to the Law.  If you have any questions or queries regarding how your personal data is being managed, please contact us by writing to A J Troalic & Sons Ltd, Villa Andorra, Braye Du Valle, St Sampson, GY2 4RA or by emailing ajtroalics@cwgsy.net 

 

Contacting the regulator

If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA).  You can contact them for advice by writing to:

The Office of the Data Protection Authority

Block A

Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP

by telephoning (01481) 742074, by email to info@opda.gg or you can submit a complaint online at www.odpa.gg  and complete the ‘make a complaint’ section.

 

Last update/review: latest update 27-09-2024 to be reviewed annually.